Seagate Freeagent Pro

Reviewed by: rbartels

Duration of ownership: 6 Months

Strengths: Lots of space, when it works

Weaknesses: Failed within weeks

Overall Evaluation: We bought the hard drive (750GB version) in August 2007. By September, it had burned up. We called for warranty service, after which they gladly sent us a spare. One problem, all of our digital pictures and home videos for the last 15 years was on the drive. We sent the failed drive into Seagate's Data Recovery Service to get the data off of it. After two weeks, Seagate charged us $300 for the warranty replacement without any notification. It took several hour long yelling matches with Warranty Support to finally get them to recognize that they actually had the failed drive and to refund our money (we had to threaten them with reporting a fraudulent transaction to the credit card company before they finally confessed). After $1900 to their Data Recovery Services department, they sent us both the replacement drive and the failed drive (we had made explicitly clear that they should send it directly to their warranty department). While we have our digital life back (literally), I wouldn't wish this experience on anyone. Run, don't walk, away from any Seagate FreeAgent products. They're record in taking care of their customers is less than abysmal.