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Seagate Freeagent Pro
79
Good
- Avg User Rating
- 12 User Reviews | add yours »
- Pros
- Sleek design
- Useful software utilities
- Cons
- power button is difficult to activate
- $435.31 - $522.00
- From 2 Merchants
Seagate Freeagent Pro Review
by Melissa J. Perenson
An eye-catching design, coupled with a useful and well-rounded software suite, differentiates the FreeAgent Pro from other desktop hard drives.
"Sleek" is not a typical descriptor for a desktop hard drive. It is the first word, however, that comes to mind for Seagate's FreeAgent Pro, one of four models in the company's new FreeAgent line of external hard drives, units that range in size from 12GB to 750GB. I looked at a shipping version of the FreeAgent Pro, the biggest drive, and was left impressed by both its aesthetics and its operation.
The $350 drive I tested has several noteworthy attributes. One is the FreeAgent Tools software, which comes on the drive itself rather than on an installation CD. The software provides an accessible, easy-to-use interface for creating restore points so that you can roll back your PC to a previous state (though in actuality, this part just puts Seagate's face on Windows XP's System Restore feature); in addition, the software allows you to view drive information (such as serial number, capacity, partitions, and firmware version), as well as to tap diagnostic utilities and drive settings. Included too is Seagate's AutoBackup application (based on Memeo's software of the same name), which lets you schedule automated backups to multiple locations, such as a flash drive, an MP3 player, or even an online photo sharing account.
The user manuals (in multiple languages, available as a help file) and a PDF of the warranty card are also stored on the drive. If for some reason you ever need to reset the drive to its factory defaults, you can download a software-installation file from Seagate's site, or get it on CD from the company. I tried restoring the software via the download option, and found the task simple.
The FreeAgent Pro has a streamlined, upright design that is far narrower than standard-issue external desktop drive enclosures and includes a rectangular plastic base with an open space at the bottom to accommodate swappable interconnect modules. The unit I tested was bundled with a module that lets you connect the drive via either USB 2.0 or eSATA; the module screws into the drive's base easily. For about $30 more, you can buy a version of the drive that ships with both this module and another one offering two FireWire 400 ports. (Modules will be sold separately, too, but pricing was unavailable at the time of this review.)
When the drive is powered up, its top and front spine glow orange. Unfortunately, this is your sole visual indicator that the device is on, as the touch-sensitive power button on the base doesn't light up. In a brightly lit environment (with direct sunlight), I had difficulty seeing the orange strip. Also, for the drive to engage you have to hold the power button down a few seconds longer than you'd expect.
In use, the base--but not the brushed-aluminum drive case--got warm over time. Seagate says this is by design: The unit is fanless (which helps keep its noise to a minimum), and it dissipates heat through vents at the bottom of the drive. The PC World Test Center's evaluation of the drive showed it to be a strong performer. It required just 80 seconds to copy 3.06GB of files and folders from our test system using an eSATA connection, besting by 10 seconds the next-fastest drive, Seagate's eSATA External Hard Drive.
The FreeAgent Pro has a great software bundle, an unusual, eye-catching design, and strong performance. Add in Seagate's standard five-year warranty, and this drive is an attractive package.
Melissa J. Perenson
User Reviews for Seagate Freeagent Pro
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Reviewed by: Lipstick22
Duration of ownership: 6 Months
Strengths: None!!!!! Seagate Hard drives lasted about 6 months and died!!!!
Weaknesses: Seagate hard drives just die!!!!
Overall Evaluation: All Seagate hard drives are designed to do one thing and one thing only and that is to crash. Seagate products âCRASH, CRASH, AND CRASH. I bought 5 different Seagate hard drives and all have failed. 3 500gb, 1 700+GB and one 300gb: Never again!!!!! The money isnât the problem. The problem is that they lose your current work along with your history of past work. No body needs that! I definitely will not recommend any Seagate hard drive products to back up your work. If you want to lose your work, projects and anything that is important to you then by all means buy Seagate hard drives. Then Seagate hits you with a $700.00 retrieval fee for any lost information they recover from your hard drives failure. Seagate=Crash, Crash, and Crash:
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Reviewed by: rbartels
Duration of ownership: 6 Months
Strengths: Lots of space, when it works
Weaknesses: Failed within weeks
Overall Evaluation: We bought the hard drive (750GB version) in August 2007. By September, it had burned up. We called for warranty service, after which they gladly sent us a spare. One problem, all of our digital pictures and home videos for the last 15 years was on the drive. We sent the failed drive into Seagate's Data Recovery Service to get the data off of it. After two weeks, Seagate charged us $300 for the warranty replacement without any notification. It took several hour long yelling matches with Warranty Support to finally get them to recognize that they actually had the failed drive and to refund our money (we had to threaten them with reporting a fraudulent transaction to the credit card company before they finally confessed). After $1900 to their Data Recovery Services department, they sent us both the replacement drive and the failed drive (we had made explicitly clear that they should send it directly to their warranty department). While we have our digital life back (literally), I wouldn't wish this experience on anyone. Run, don't walk, away from any Seagate FreeAgent products. They're record in taking care of their customers is less than abysmal.
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